“you“) use of the Services, including https://quickex.io/ (“Website“), the technology and the platform
integrated therein and any related applications (including without limitation the mobile one) associated
therewith, which are operated and maintained by https://quickex.io/ (“Website“) and its affiliates
(“Quickex”, “We”, or “Us”).
We provide you with the possibility to use our Services as defined above on the following terms and
Quickex (website https://quickex.io/) is a crypto exchange platform founded by QUICKEX, LIMITED registration number 26920
created on the basis of the International Business Companies Act of 2018 of Belize
1. Enforcement & Amendments
the user visits the Website and uses Services. By doing so, the user confirms that he has read and
1.3 We reserve the right to alter, amend or modify these Terms from time to time, in our sole
2. Provided Services
2.1 Our Services provide you with a possibility to Exchange one type of crypto asset to another
2.2 For the purposes hereof "Exchange" shall mean an exchange of the crypto asset of one type to
the crypto asset of another type at the terms and conditions set forth by exchanging parties, which is
executed via the Third-party service in respective block-chain network. When you exchange crypto
assets you acknowledge and agree that the Exchange will be processed through the third-party
exchange service with additional fees applicable to such Exchange. You acknowledge and agree
that the exchange rates information made available via the Services are an estimation only and may
differ from prevailing rates available via other sources outside of our Services.
2.3 "Crypto Assets" herein shall be deemed as type of assets which can only and exclusively be
transmitted by means of blockchain technology, including but not limited to digital coins and
digital tokens and any other type of digital mediums of exchange, such as Bitcoin, Ethereum,
Ripple, etc, to the full and absolute exempt of the securities of any kind.
2.4 In order to perform the Exchange via our Services, our system will automatically generate the
particular address, which contains information about the User; (ii) the crypto asset that User wants
to exchange and the crypto asset that User wants to receive (jointly - "crypto pair"); and (iii) the
recipient address provided by the user (the address where exchanged crypto assets will be
2.5 YOU INDEMNIFY AND HOLD QUICKEX HARMLESS AGAINST ANY DIRECT,
INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, OR ANY OTHER DAMAGES OF
ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR
LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUTNOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY
CONNECTED WITH YOUR USE OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO
THOSE ARISING FROM YOUR PERSONAL ERROR AND MISBEHAVIOR SUCH AS
INCORRECT USE OF ADDRESS, INCORRECTLY CONSTRUCTED TRANSACTIONS ETC.
2.6 Quickex does not provide custodial services, which means, we do not store your crypto assets
on deposits and balances. In limited cases such as e.g. necessity to carry out “Anti-Money
Laundering” and “Know Your Customer” procedure, your Exchange may be delayed. YOU
HEREBY UNDERSTAND AND ACKNOWLEDGE, THAT ANY DELAYS ARE POSSIBLE;
YOU INDEMNIFY AND HOLD US HARMLESS AGAINST ANY CLAIMS, DEMANDS AND
DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL, OR ANY
OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE,
LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT
(INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF
OR IN ANY WAY CONNECTED WITH THE EXCHANGE DELAY, WHETHER
ORIGINATED FROM OUR FAULT OR NOT.
2.7 Quickex service reserves the right to apply the “Anti-Money Laundering” and “Know Your
Customer” procedure to certain Users, addresses and particular transactions of crypto assets.
Application of the “Anti-Money Laundering” and “Know Your Customer” procedure is depending
on our liquidity providers internal policies and aimed at preventing and mitigating possible risks of
Quickex service being involved in money laundering as well as any other illegal activities. As a
part of such procedures, Quickex reserves the right to request additional information and
documents, which are aimed without limitation to identify our user and to prove the source of the
funds. Please be informed, that Quickex service reserves the right to appoint Third-party service
provider in order to fulfil this procedure on behalf of Quickex service. While processing your
2.8 Quickex service will not enter a business arrangement with individual or entity suspected of or
directly involved in money laundering, or in which the funds have been the source of illegal
2.9 If there is a best rate in the direction of the exchange, then it is recalculated only in the direction of falling. The Contractor is not responsible and costs for the delay of the transaction on the part of the client.
2.10 When using the "Fixed exchange rate" option, your rate gets "locked" for 12 minutes, meaning
it remains the same irrespective of the changes on the market. You acknowledge and agree that for the Fixed
exchange rate option the exchange rate information available on the Website may be different from the exchange
rates for the Floating exchange rate option. Quickex cannot guarantee the execution of a Fixed exchange rate
transaction in some cases, including, but not limited to the following ones:
2.10.1 user sent crypto assets more than 10 minutes after clicking the “confirm & make payment” button when
exchanging via the Fixed exchange rate option(in this case, the recalculation takes place based
on the current exchange rate);
2.10.2 user sent an amount of crypto assets different from the amount to be sent that was displayed on
the Website, or did not account for the relevant withdrawal and network fees, thus sending an amount that is
too small (in this case, an exchange will be made at the current exchange rate at the time of receipt of funds);
2.10.3 user sent crypto assets to a previously used one-time address that had been generated for a Fixed
exchange rate transaction;
2.10.4 user sent crypto assets to a generated order address in several transactions(in this case, Quickex
will made a refund to a customer minus all applicable fees).
2.10.5 If the market situation allows us to make the exchange, the exchange will process automatically at
the rate that was confirmed by the customer at the beginning of the exchange.
2.10.6 If the market situation is such that the exchange cannot be executed anymore, the crypto assets that
the user wants to exchange will be refunded, if at all possible, less all applicable fees.
2.10.7 Quickex will be able to return the crypto assets to the user. The crypto assets will be sent manually
from an exchange market we work with, less all applicable fees. A refund in such cases usually takes up to 24 hours.
2.11 All claims and complaints regarding exchange orders placed through the quickex.io service must be filed no later than 7 business days from the date of placing the corresponding order. When filing a claim, the customer is obliged to provide full and accurate information about the problem, as well as any supporting evidence. The quickex.io company undertakes to consider each claim as soon as possible and take all necessary measures to resolve the problem. If the claim is not filed within the specified period or if incomplete or inaccurate information is provided, the quickex.io company is not responsible for any damages caused to the customer. All complaints and other legal documents should be directed to the official email. [email protected]
3.1 Prior to your use of the Services and on an ongoing basis you represent, warrant, covenant and
3.1.1 you use our Services at your sole option, discretion and risk;
3.1.2 you are solely responsible for any applicable taxes which may be payable while using
3.1.3 you are NOT present in the territory, under control or are not a citizen or resident of
Afghanistan, American Samoa, the US Virgin Islands, Guam, Iran, Yemen, Libya, Pakistan, the State of
Palestine, Puerto Rico, Somalia, the Democratic People's Republic of Korea, the Northern Mariana Islands,
the USA, Syria, the Russian Federation, the Republic of Belarus, the Republic of Sudan, Transnistria,
Abkhazia, South Ossetia, the Turkish Republic of Northern Cyprus, Western Sahara,
the Federal Republic of Amazonia, Kosovo and the temporarily occupied territory of Ukraine, as well as
any other country, which is covered by the UN Security Council sanctions list and its equivalent
("Prohibited Jurisdictions"). Quickex does not work in Prohibited Jurisdictions. Quickex reserves
the right to choose its markets and jurisdictions to operate in and may at any time restrict
the provision of services or refuse to do so to certain countries.;
3.1.4 you are at least 16 years old or of other legal age, according to your relevant
3.1.5 you agree to pay the fees for Exchanges completed via Services as defined by Quickex,
which We may change from time to time;
3.1.6 there are risks, associated with Internet-based system, such as the failure of hardware,
software, and Internet connections and with the Blockchain Protocol, such as any
malfunction, unintended function, unexpected functioning of or attack on the Blockchain
3.1.7 you guarantee that your crypto assets belong to you and they are not sold, encumbered,
not in contention, or under seizure, and that neither exist any rights of third parties to your
3.1.8 you shall provide correct information for constructing Exchange (e.g. payin and payout
wallet address). Such wallet addresses shall not be associated with terrorism, fraudulent,
scam or any type of illegal activity.
3.2 You further represent, agree and warrant, that you will not violate any law, contract, third-party
right or commit a tort by accessing or using the Services, and that you are solely responsible for
your actions and/or inactions while using our Services. Without prejudice to the foregoing, you
represent, agree and warrant, that YOU WILL NOT:
3.2.1 use our Services or will immediately cease using those if any applicable law in your
country prohibits or will prohibit you at any time from doing so;
3.2.2 use our Services to participate in fraudulent, scam or any type of illegal activity;
3.2.3 exchange via our Services or attempt to pay-in crypto assets, which are obtained from
illegal gambling activities; fraud; money-laundering; or terrorist activities; or any other
illegal activities. With our Services the user can only use crypto assets, which are obtained
from legal sources;
3.2.4 provide false, inaccurate, or misleading information;
3.2.5 attempt to modify, decompile, reverse-engineer or disassemble our software in any
3.2.6 use any robot, spider, crawler, scraper or other automated means or interface not
provided by us to access the Services or to extract data;
3.2.7 attempt to circumvent any content filtering techniques we employ, or attempt to access
any service or area of our Services that you are not authorized to access;3.2.8 develop any third-party applications that interact with our Services without our prior
3.2.9 Encourage or induce any third party to engage in any of the activities prohibited under
3.3 YOU INDEMNIFY AND HOLD US HARMLESS AGAINST ANY CLAIMS, DEMANDS
AND DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL, OR
ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF
USE, LOSS OF PROFITS OR LOSS OF DATA OR LOSS OF ASSETS, WHETHER IN AN
ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR
OTHERWISE, ORIGINATED FROM OR IN ANY WAY CONNECTED WITH INVALIDITY
OR BREACH OF ANY OF THE PROVISIONS OF THIS SECTION AND THE ENTIRE
4. Third-Party Content and Services
4.1 For the purposes hereof "Third-Party Content" shall mean the content provided by third parties,
including without limitation links to web pages of such parties, which may be represented on the
Website and other Services. At the same time "Third-party service" refers to any platform or
network in which crypto assets belong to you or where you are the beneficial owner of crypto
assets; and this platform is maintained by a third party outside of the Services; including, but not
limited to third-party accounts.
4.2 No control over third-party services. You may be charged fees by the third-party service
provider. Quickex is not responsible for any third-party services' fees. You are solely responsible
for your use of the third-party service, and you agree to comply with all terms and conditions
applicable to any third-party service.
4.3 The exchange rates discrepancy is at any time possible due to the Third-Party algorithms. YOU
INDEMNIFY AND HOLD Quickex HARMLESS AGAINST ANY DIRECT, INDIRECT,
CONSEQUENTIAL OR SPECIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND,
INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR LOSS OF
DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT
LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY
CONNECTED WITH THE AFORESAID EXCHANGE RATES DISCREPANCY.
4.4 While using our Services, you may view Third-Party Content. We do not control, endorse or
adopt (unless otherwise expressly stated by Us) any Third-Party Content and shall have no
responsibility for Third-Party Content, including without limitation material that may be
misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. In addition, your
business dealings or correspondence with such third parties are solely between you and the third
parties. We are not responsible or liable for any loss or damage of any sort incurred as the result of
any such dealings, and you understand that your use of Third-Party Content, and your interactions
with third parties, is at your own risk.
5. Intellectual Property
5.1 All our intellectual property assets ("IP") including but not limited to all copyrights, trademarks,
patents, service marks, trade names, software code, icons, logos, characters, layouts, trade secrets,buttons, color scheme and graphics are protected by local and international intellectual property
laws and treaties.
5.2 We hereby grant you a limited, nonexclusive and non-sublicensable license to access and use
our IP for your personal use only.
5.3 In any case you may not alter, modify, reproduce, distribute or commercially exploit any
materials, including text, graphics, video, audio, software code, user interface design or logos.
5.4 The license granted under this Section will automatically terminate if We suspend or terminate
your access to the Services
5.5 In case you upload or share any feedback, suggestion, idea or other information or material
("Content") with us you automatically grant us a worldwide license to use your content. It becomes
part of the public domain as long as it remains on our Website and Services. It can be used for
marketing or any other purposes at our sole discretion.
6. Limitation of Liabilities
6.1 Except as expressly provided to the contrary in a writing by Us, our Services are provided on an
"As is" and "As available" basis. WE EXPRESSLY DISCLAIM, AND YOU WAIVE, ALL
WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO OUR
SERVICES, INCLUDING THE INFORMATION, CONTENT AND MATERIALS CONTAINED
6.2 Except as otherwise required by law, IN NO EVENT SHALL QUICKEX, OUR DIRECTORS,
OFFICERS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT,
INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, OR ANY OTHER DAMAGES OF
ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR
LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT
NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY
CONNECTED WITH THE USE OF OR INABILITY TO USE OUR SERVICES, INCLUDING
WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE
BY ANY USER ON ANY INFORMATION OBTAINED FROM QUICKEX, OR THAT RESULT
FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL,
ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY
FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM A FORCE
MAJEURE EVENT, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR
UNAUTHORIZED ACCESS TO QUICKEX'S RECORDS, PROGRAMS OR SERVICES.
6.3 Exchanges via our Services cannot be canceled by QUICKEX. Therefore, check the details of
your exchange details before making such exchange. QUICKEX is not responsible for your crypto
assets once they have been sent outside of the Services. Moreover, QUICKEX doesn’t guarantee
the uptime of the exchange.
6.4 To the maximum extent permitted by applicable law, IN NO EVENT SHALL THE
AGGREGATE LIABILITY OF QUICKEX (INCLUDING OUR DIRECTORS, OFFICERS,
MEMBERS, EMPLOYEES AND AGENTS), WHETHER IN CONTRACT, WARRANTY, TORT(INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT
LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING
TO THE USE OF, OR INABILITY TO USE, QUICKEX OR TO THESE TERMS EXCEED THE
FEES PAID BY YOU TO QUICKEX WITHIN 3 MONTHS IMMEDIATELY PRECEDING THE
DATE OF ANY CLAIM GIVING RISE TO SUCH LIABILITY.
6.5 We strive to protect our users from fraudulent and scam activities in the sphere of crypto assets.
It is possible, that some crypto assets are purposed for unlawful seizure of the property, or are
construed as a fraud, scam or any other activity, recognized by the laws as illegal and/or
non-compliant with legal requirements. We reserve the right to prohibit and discontinue any
Exchanges via our Services with such crypto asset at our sole discretion, without any prior notice to
you and without publication of the reason for such decision, whenever this comes to our
knowledge. YOU INDEMNIFY AND HOLD QUICKEX HARMLESS AGAINST ANY CLAIMS,
DEMANDS AND DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR
SPECIAL, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED
TO, LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN
CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE,
ORIGINATED FROM OR IN ANY WAY CONNECTED WITH PROHIBITION AND
DISCONTINUATION OF EXCHANGES IN OUR WEBSITE WITH ANY CRYPTO ASSET.
7.1 These Terms contain the entire agreement, and supersede all prior and contemporaneous
understandings between the parties regarding the Services.
7.2 In the event of any conflict between these Terms and any other agreement you may have with
QUICKEX, the terms of that other agreement will prevail only if these Terms are specifically
identified and declared to be overridden by such other agreement.
7.3 Our failure or delay in exercising any right, power or privilege under these Terms shall not
operate as a waiver thereof.
7.4 The invalidity or unenforceability of any of these Terms shall not affect the validity or
enforceability of any other of these Terms, all of which shall remain in full force and effect.
7.5 You may not assign or transfer any of your rights or obligations under these Terms without
prior written consent from QUICKEX, including by operation of law or in connection with any
change of control. QUICKEX may assign or transfer any or all of its rights under these Terms, in
whole or in part, without obtaining your consent or approval.
8. AML Policy
8.1 The Quickex.is anti-money laundering, anti-terrorist financing policy (hereinafter the AML policy) and the “Know Your Customer” policy (hereinafter the “KYC Policy”) is designed to prevent and reduce the possible risks of participating in the quickex.io service. is in any illegal activity.
International laws and regulators, as well as the Fifth Anti-Money Laundering and Financing of Terrorism Directive (5AMLD) (https://ec.europa.eu/info/business-economy-euro/banking-and-finance/financial -supervision-and-risk-management/anti-money-laundering-and-countering-financing-terrorism_en#international), require the quickex.io service to implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug trafficking and people, proliferation of weapons of mass destruction, corruption and bribery, as well as taking action in case of any form of suspicious activity and activity of its Users.
The exchange office, as a service provider of virtual/cryptocurrency assets, is obliged to check all suspicious transactions of virtual/cryptocurrency assets. During the verification, among other things, it is necessary to carry out user identification (KYC) and establish the origin of the virtual/cryptocurrency asset. Also, for the period of the transaction verification, the virtual/cryptocurrency asset must be kept on the balance sheet.
8.1.1 By creating an order on the site, the Client agrees that an AML / KYC check can be carried out in relation to him.
8.1.2 The AML / KYC verification procedure for clients and transactions is carried out by the AML officer of the quickex.io service, as well as by our liquidity provider.
8.1.3 As part of the AML / KYC verification, the Client agrees to the processing and storage of his personal data, as well as, if necessary, to the transfer of this data to the liquidity provider.
8.1.4 The AML/KYC procedure includes a set of developed measures:
- Implementation of continuous monitoring of transactions passing through the quickex.io service
- Appointment of a responsible person (Money Laundering Reporting Officer)
- Risk-based approach
- Customer due diligence
- Improving the professional skills and knowledge of quickex.io service employees
- Interaction with state authorities in cases established by law
- Bookkeeping, accounting, record keeping 8.2 If, based on the results of the analysis of AML-cryptocurrency assets, a risk above 40% is identified, or any label from the following is received:
- DARK SERVICE
- TERRORISM FINANCING
- STILL UNDER INVESTIGATION
- CYBERCRIME ORGANIZATION
- CHILD ABUSE
- HUMAN TRAFFICKING
and other high-risk assets, then the Client's transaction may be frozen indefinitely until complete identity verification (KYC).
8.2.1 Upon receipt of a service request from our liquidity provider, the Client's transaction may be frozen indefinitely until complete identity verification (KYC).
8.2.2 Upon receipt of a request from the competent authorities, the Client's transaction may be frozen for an indefinite period until complete identity verification (KYC).
8.2.3 If any suspicious activity is detected by the AML officer of the quickex.io s service, the Client's transaction may be frozen indefinitely until complete identity verification (KYC).
8.3 Documents for KYC verification:
To confirm the origin of funds, we ask you to fully answer the following questions:
- through which platform did the funds come to you? Please provide screenshots of the sender's wallet/platform withdrawal history, as well as links to both transactions in the explorer
- for what service you received funds
- how much the transaction was, as well as the date and time of its execution
- through which contact person did you communicate with the sender of funds? Please provide screenshots of the correspondence with the sender, where we can see the confirmation that the funds have been sent
Also, please provide the following materials:
- Photo of one of the documents (passport, ID-card or driver's license)
- Selfie with this document and a sheet on which today's date and signature will be written by hand
If necessary, the service has the right to request additionally any other documents not specified in this section.All sent images (scans, photos, screenshots) must be in jpeg or png format.
8.3.1 The terms for consideration of documents for passing the KYC check for each case are individual and are not regulated in time.
8.3.2 The return of blocked assets is possible only upon passing the KYC verification.
8.3.3 User assets that have not passed AML verification are not subject to exchange.
8.3.4 Based on the results of a positive KYC check, the client will be refunded with a fee of 5%.
8.3.5 The return of assets is not possible if a request has been received for these assets from the competent authorities or an arrest/blocking of other agencies of any jurisdiction has been imposed (in this case, the blocked asset may be held as physical evidence).