Why is the website displayed incorrectly, and what should I do?

If the website is not displaying correctly, try refreshing the page first using the CTRL+F5 key combination. It is also recommended to clear your browser cache. If these steps don’t help, try opening the site in a different browser. If the problem persists, please contact our support team and we will try to help you resolve the issue.

How much time do I have to create a crypto exchange order?

You have 15 minutes to create an order. If for some reason you did not manage to create an order at the specified time, it is automatically canceled. In this case, we ask you to create a new order. If, however, you already transferred funds to the specified credentials, please contact the support on our website.

What bonuses are available for regular customers?

Any registered user, making an exchange, automatically gets his cumulative discount. After reaching certain stages of our loyalty program, you receive a multiplier that is applied to create a more favorable exchange rate for you on each future exchange. This means you get a discount on exchanges in either direction. More detailed information is available after registering in your Personal Account.

Do you have an affiliate program?

Yes, we have a clear and transparent affiliate program where you can receive 25% of our earnings for exchanges carried out by users you refer. Reward payments are made when the amount reaches 10 USD. In your Personal Account you can track the transactions of your referrals online. More detailed information is available after registering in your Personal Account.

Is registration required for crypto exchange on your site?

No, registration on our website is not mandatory. However, if you decide to register, you will be able to participate in our cumulative discount program, referral program, and also have access to all statistics on completed exchanges.

What are the operating hours of exchanger?

All operations are carried out automatically, without the need for manual intervention, around the clock, 7 days a week. You can exchange funds at any time convenient for you.

Why haven’t I received my funds after exchanging via Telegram/WhatsApp/other services?

All exchange operations are carried out exclusively through an order on our official website. In the order you receive all the necessary details for the exchange. If you were offered to make an exchange in a messenger or on a forum, you most likely encountered scammers who pretend to be our service. Please notify us immediately of such incidents so that we can take appropriate action.

What is Destination Tag (Memo)?

Destination Tag (Memo) is tbe additional identifier of your wallet or account. It is used to ensure funds are accurately addressed, especially in cases where exchanges provide a shared wallet for users. Memo or Destination Tag allows the exchange to distribute received funds to your account. If you do not specify a Memo or Destination Tag, your funds may go to the exchange wallet, but will not be directly transferred to your account. Make sure you provide the correct Payment ID, Memo or Destination Tag when making transactions such as EOS, Ripple (XRP), Stellar Lumens (XLM), Binance Coin (BNB) or Monero (XMR).

I received enough confirmations on the BTC network, but the request was canceled. What should I do?

If your Bitcoin transaction has received the required number of confirmations after completion of the allotted time for this process, and your order has been cancelled, you should contact online support on our website to clarify the next steps.

What is confirmation from the Bitcoin network?

Usually, when receiving Bitcoin, the new owner cannot immediately use it. Once a transaction is completed, it is sent to the Bitcoin network for execution and must be included in a block to become legal. The process of including a transaction in a found block is called transaction confirmation. Each inclusion in one block is equal to one confirmation, and when 6 or more confirmations are done, the transaction is finally considered confirmed. This feature is introduced to prevent possible double spending of the same bitcoins. Our service requires a minimum of 2 confirmations from the Bitcoin network before your order is processed.

Where can I find the transaction link?

You can find a link to the transaction or its hash on our website, in your personal account, or in your email. Besides that, there are well-known browsers that can display transactions for most popular coins: oklink.com blockchair.com etherscan.io

Why does Bitcoin transaction take a long time to be confirmed?

A transaction confirmation delay may have several reasons: 1. Network Congestion: In recent years, the number of BTC transactions has increased significantly, resulting in an increase in the number of transactions awaiting confirmation. This may slow down the speed of transaction processing. 2. Fee: The Bitcoin network is maintained by miners who choose which transactions to process first. A high transaction byte fee increases its priority and confirmation speed. If your Bitcoin transaction is delayed, don’t worry. On average, transactions can “freeze” for several hours, sometimes even for several days. Ultimately, the funds will be successfully delivered to the recipient or returned to your wallet.

I provided incorrect details and the funds were not received. What to do?

Unfortunately, we are unable to refund your funds. The only thing we can do is provide you with the details of where the funds were sent. Please be careful when entering data!

Is it possible to cancel an order?

Unfortunately, if your order has already been completed, funds from it are non-refundable. If the order has been paid but not yet completed, you have the opportunity to return your funds by contacting our online support through our website.

I paid the order value, but the money did not arrive in my account. Why?

There are several possible reasons. To successfully complete the exchange, please ensure that you have completed the following steps correctly: 1. Check that your transfer details are correct. Incorrectly specified details may result in an “Error” status for your order. You will receive a notification by email explaining the reason. 2. If an order is processed using incorrect details, a refund is not possible. It is recommended that you carefully check the information before starting the exchange. 3. Make sure there are funds in your account. If there is no writing, the order will not be processed. 4. Transaction delay may be caused by the blockchain. In this case, nobody cannot speed up the process, so we can only wait. The reasons may be different. If your case does not meet any of the situations from above, please contact us through the support section of our website.

How long does it take to process an order?

The exchange is performed automatically and takes from 1 to 20 minutes after receipt of payment on the order. Processing time may also depend on the amount exchanged.

Why can a listing be rejected?

A coin or token listing may be rejected due to incomplete data, technical issues, or compliance and risk concerns identified during review.

Can I update token data later?

Yes. After token listing, projects can request updates such as rebranding, contract changes, or new network integrations.

How long does a listing take?

The coin or token listing timeline depends on technical complexity and data completeness. Most listings are completed within a few business days after approval.

Is Quickex listing paid?

Quickex listing conditions depend on technical scope and selected options. Coin listing and token listing requests are reviewed individually.

What information is required for listing?

For coin listing or token listing, you need to provide the asset name, ticker, network, contract address (for tokens), decimals, official website, logo, and explorer links.

How to list a token on Quickex?

To list a token on Quickex, submit the asset listing form with your project and technical details. After review and approval, the token is integrated into the Quickex swap system.

What is the difference between coin listing and token listing?

A coin listing applies to assets with their own blockchain, while a token listing is used for tokens issued on existing networks via smart contracts. Quickex supports both coin listing and token listing.

What should I do if the exchange did not complete or there was a delay?

In case of a failure or payment decline, the funds are returned to the user. If necessary, you can specify an address for the refund. Quickex support helps to sort out any situation and see the transaction through to completion.

Can I track the status of an exchange?

After confirming the transaction, the user sees an exchange page with real-time status. All processing stages are displayed there until completion.

Is 3D Secure used for card payments?

Yes. Card payments are processed with 3D Secure support, which reduces the risk of fraud and increases the security of operations.

What limits apply to buying and selling cryptocurrency?

The maximum amount of a single transaction when buying cryptocurrency for fiat can reach €15,000, and when selling — up to €10,000. Daily and monthly limits also apply, which depend on the verification level.

In which countries is cryptocurrency withdrawal to fiat available?

Withdrawal of cryptocurrency to fiat onto bank cards is available in most countries in Europe, Asia, North and South America, as well as in the Middle East. Availability depends on the country, currency, and card type and is checked automatically.

Which payment methods are available for exchange?

Depending on the country and currency, Visa, Mastercard, Apple Pay, Google Pay, SEPA, and local payment methods are available. The system automatically shows the available options when creating an exchange.

Can I buy cryptocurrency with a bank card?

Yes. Quickex allows you to buy cryptocurrency for fiat with a bank card and withdraw digital assets back into regular money. All operations are carried out without the need to create additional accounts.

Which fiat currencies does Quickex support?

Quickex supports more than 40 fiat currencies, including USD, EUR, GBP, CHF, CAD, AUD, JPY, KRW, AED, PLN, CZK, MXN, BRL, and others. The current list is always displayed in the exchange form and may change depending on the availability of payment routes.

How does the KYC procedure work?

Verification is carried out through a secure Mercuryo widget. The user confirms their email and uploads documents. Quickex does not store or process KYC data — all verification takes place directly on the side of the payment provider.

Is it necessary to complete KYC when exchanging cryptocurrency for fiat?

Exchanges for amounts up to $700 are available without KYC. If the amount exceeds this limit, the system will ask you to confirm your email and go through the standard verification procedure. The check is carried out once and does not interfere with future transactions.

How to bridge Polygon to Ethereum with a cross-chain swap?

To bridge Polygon to Ethereum, choose a crypto bridge that supports both networks and initiate a crosschain swap. The process includes token approval, transaction confirmation, and final settlement on Ethereum. Some services simplify this by offering a one-step cross chain swap crypto flow through a unified interface.

How do cross-chain bridges enable token swaps?

Cross-chain bridges enable tokens swap by locking assets on one network and releasing corresponding tokens on another. Many platforms combine this with a bridge swap, allowing users to complete a crypto bridge swap and asset exchange in a single transaction.

What does cross-chain mean in crypto exchanges?

In crypto, cross-chain means the ability to transfer or exchange assets between different blockchains. A cross chain crypto exchange enables users to perform cross chain swap operations without relying on centralized custody, using smart contracts and liquidity pools instead.

Where can you bridge BTC using the Avalanche Bridge?

BTC can be bridged to Avalanche through the official Avalanche Bridge or compatible crypto bridge services that support wrapped Bitcoin. After bridging, users can participate in tokens swap, DeFi applications, and cross-chain swap activity within the Avalanche ecosystem.

How long do cross-chain swaps usually take?

The duration of cross chain swaps depends on the bridge design, blockchain confirmations, and network load. Most crypto bridge swap transactions are completed within a few minutes, though some may take longer during peak congestion. Advanced bridges optimize confirmations to speed up cross chain swap crypto operations.

What is a crypto bridge and how is it used for cross-chain swaps?

A crypto bridge is a protocol that connects independent blockchains and enables cross-chain swap operations. It allows users to move assets, perform tokens swap, and access DeFi services across multiple networks. Such solutions are often referred to as crosschain swap or cross chain swap crypto tools.

How does a crypto bridge swap work?

A crypto bridge swap allows users to transfer assets between different blockchains using a single cross-chain process. Instead of moving tokens manually, a bridge swap locks assets on the source network and releases or mints equivalent tokens on the destination chain. This mechanism is widely used in cross chain swaps and modern cross chain crypto exchange platforms.

Instant Crypto Exchange. Best Rates & Secure Online Crypto Swaps

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How to exchange cryptocurrency

Select the desired currency pair

To start exchanging cryptocurrency on Quickex, begin by selecting the assets you wish to swap. Use the "Send" and "Receive" drop-down menus to specify the cryptocurrency you want to sell and the one you wish to buy.

Enter the amount and destination address

Once you have selected your pair, enter the amount you wish to exchange in the "You send" field. The platform will automatically calculate the equivalent amount in the "You receive" field based on the current market rate. Provide your "Recipient's Address" where you want to receive the funds. Please double-check all details carefully to ensure a successful transaction.

Make a transfer

After confirming the details, you will be redirected to the exchange page, which displays a unique deposit address and the exact amount to be sent. Open your crypto wallet and send the specified amount to the provided Quickex address. You will receive a notification once the transfer is detected. After the network confirmation, the exchanged funds will be sent directly to your specified destination wallet.

Statistics for the week

10050183 USDT

Total weekly volume

10 min

Average exchange time

2439

Number of orders per week

1435740 USDT

Average daily volume

4664 USDT

Average order size

Top three most popular exchanges

BTC/ETH

USDT/ETH

BTC/XMR

Why Quickex?

Best Exchange Rates

Take advantage of opportunities Quickex and maximize the value of your crypto assets. By partnering with the best trading platforms, we provide the most profitable deals for our users. We are committed to offering you the most competitive exchange rates on the market.

Fast Transactions

Trade your crypto assets on Quickex and see how fast our transactions are. Strategic cooperation with reputable partners allows us to promptly monitor and provide you with the best exchange rates.

Transparent Service

At Quickex, we value your privacy and ensure you keep full control of your funds. You can track your transaction at every stage, overseeing the entire process from start to finish. We refrain from storing your coins: once the exchange is complete, they are sent directly to your personal wallet.

OUR SERVICE

Quickex maintains your privacy and guarantees security. We are a non-custodial exchange service.

We respect your privacy

We do not require registration

We do not hold your funds

We work in a fully automatic mode

We do not charge hidden fees

Frequently Asked Questions

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Exchange any cryptocurrency in minutes!

Quickex provides you with a variety of exchange options from our partners, so you can easily choose any cryptocurrency you like and instantly exchange it without additional fees.

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