Safe Crypto Trading with Quickex Terms

These Terms of Use and any terms included herein (the “Terms”) apply to your (“user”, “you”) use of the Services, including quickex.io (the “Website”), technologies and the platform integrated therein, as well as any related applications (including, without limitation, mobile applications) operated and supported by quickex.io (the “Website”) and its analogues in the context of this document (“Quickex”, “We” or “Us”)

We provide you with the opportunity to use our Services as defined above, subject to the following terms and conditions.

Quickex belongs to: Angel Ventures Limited Registry code: 238023. Register address: Suite 3, First Floor, La Ciotat Buidling, Mont Fleuri, Mahe, Seychelles.

  1. Law enforcement and amendments

    1. These Terms of Use constitute a binding agreement between Quickex and the user from the moment the user accesses the Website and uses the Services. The user hereby acknowledges that he has fully read and accepted these Terms of Use before using this service.
    2. The User agrees that the Terms of Use may be updated from time to time as determined by Quickex. If the User does not read and accept the Terms of Use in full, the User should not use or continue to use the Services.
    3. We reserve the right to change, supplement or modify these Terms from time to time at our sole discretion.
  2. Services Provided

    1. Our Services provide you with the opportunity to exchange one type of crypto asset for another.
    2. For the purposes of this Agreement, "Exchange" means the exchange of one type of cryptoasset for another type of cryptoasset on the terms established by the exchanging parties, which is carried out through a Third Party Service on the relevant blockchain network. When you exchange cryptoassets, you acknowledge and agree that the Exchange will be carried out through a third party exchange service with additional fees applicable to such Exchange. You acknowledge and agree that exchange rate information provided through the Services is indicative only and may differ from actual rates available through other sources outside of our Services.
    3. "Crypto-assets" as used herein are considered to be a type of asset that can only and exclusively be transferred via blockchain technology, including, but not limited to, digital coins and digital tokens, as well as any other type of digital medium of exchange such as Bitcoin, Ethereum, Ripple, etc., in full form and without accompanying any securities.
    4. To carry out an exchange through our Services, our system automatically generates a specific address that contains information about the User; (ii) the cryptoasset that the User wants to exchange and the cryptoasset that the User wants to receive (collectively, a “crypto pair”); and (iii) the address recipient provided by the user (the address where the exchanged crypto assets will be stored).
    5. YOU RELEASE QUICKEX FROM ANY LIABILITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL DAMAGES OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER RESULTING FROM RESULT OF ACTIONS UNDER AN AGREEMENT, TORT (INCLUDING , BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE RELATING TO YOUR USE OF OUR SERVICES, INCLUDING, WITHOUT LIMITATION, RESULTING FROM YOUR PERSONAL ERROR AND VIOLATION, SUCH AS MISUSE OF AN ADDRESS, IMPROPERLY BUILT FINANCIAL TRANSACTIONS, ETC.
    6. Quickex does not provide custodial services, which means that we do not hold your crypto assets in deposits or balances. In limited cases, such as the need for Anti-Money Laundering and Know Your Customer procedures, this may result in delay in exchange. YOU HEREBY UNDERSTAND AND ACKNOWLEDGE THAT ANY DELAYS MAY BE POSSIBLE AND YOU RELEASE US FROM ANY AND ALL COMPLAINTS, DEMANDS AND DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, OR ANY OTHER ANY KIND, INCLUDING, BUT WITHOUT LIMITATION, LOSS OR PROFIT RESULTING FROM WHETHER IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH DELAYS IN EXCHANGE, WHETHER OUR FAULT OR NOT.
    7. Quickex reserves the right to apply Anti-Money Laundering and Know Your Customer procedures to certain Users, addresses and individual crypto asset transactions. The application of Anti-Money Laundering and Know Your Customer procedures is subject to the internal policies of our liquidity providers and aims to prevent and reduce possible risks associated with Quickex services related to money laundering, as well as any other illegal activities.As one of the parties to such procedures, Quickex reserves the right to request additional information and documents that are sent without any restrictions to identify our user and verify the source of funds. Please note that Quickex reserves the right to appoint a third party service provider to perform this procedure on behalf of Quickex. In processing your information, such service provider will fully comply with our Privacy Policy regarding your personal information.
    8. Quickex will not enter into a business relationship with an individual or entity suspected of or directly involved in money laundering, or whose source of funds was an illegal activity.
    9. If there is a floating rate in the exchange direction, then it is recalculated only in the downward direction. The Contractor does not bear responsibility or expenses for the delay of the transaction on the part of the client.
    10. When using the Fixed Exchange Rate option, your rate is "fixed" for 12 minutes, meaning it remains the same regardless of changes in the market. You acknowledge and agree that for the Fixed Exchange Rate option, the exchange rate information available on Website may differ from the exchange rates for the Floating Exchange Rate option. Quickex cannot guarantee a Fixed Exchange Rate transaction in some cases, including but not limited to the following:
      1. The user sent crypto assets more than 10 minutes after clicking the “confirm and make payment” button when exchanging using the “Fixed exchange rate” option. In this case, recalculation occurs based on the current exchange rate;
      2. The user has sent an amount of crypto assets that is different from the amount to be sent that was displayed on the website, or has not taken into account the applicable withdrawal fees and network fees, thus sending an amount that is too small. In this case, the exchange is made at the current exchange rate at the time of receipt of funds;
      3. The user sent crypto assets to a previously used disposable address that was generated for a transaction with a fixed exchange rate;
      4. The user sent cryptocurrency funds in multiple transactions to the generated application address. In this case, a refund will be made minus any applicable fees.
      5. If the market situation allows for an exchange, the exchange will be made automatically at the rate confirmed by the client at the beginning of the exchange.
      6. If the market situation is such that the exchange can no longer be completed, the crypto assets that the user wishes to exchange will be returned, if at all possible, less all applicable fees.
      7. Cryptocurrencies will be manually sent from the exchanges we work with, minus any applicable fees. Refunds in this case usually take up to 24 hours.
      8. If Cryptocurrencies took more than two hours to be credited to the exchanger (the number of minimum confirmations for each cryptocurrency is different and can be clarified in the support service) are subject to an additional commission of 0.5% of the exchange rate of the liquidity provider, in cases of return or exchange transactions.
    11. All claims and complaints regarding exchange requests placed within the quickex.io service must be submitted no later than 7 business days from the date of placement of the corresponding request. When making a claim, the customer undertakes to provide complete and reliable information about the problem, as well as related evidence . The quickex.io company undertakes to consider each claim as soon as possible and take all necessary measures to resolve the problem. If the claim is not submitted within the prescribed period or incomplete or incorrect information is provided, the quickex.io company is not responsible for damages caused to the customer. All claims and other significant legal documents must be sent to the official email [email protected]
    12. When sending funds under an Order that requires additional parameters like MEMO, Destination tag, or similar, it's crucial to include these accurately. Failing to do so, or entering incorrect parameters, could lead to the permanent loss of your funds. If a transaction is sent without these required details, you need to promptly inform our technical support and provide proof that you initiated or sent the transaction. For the service of recovering and refunding these funds, a fee of 10% of the transaction amount will be charged, with a minimum of ten (10) US dollars. We will review your request within 14 days of receiving all necessary evidence. Please be aware that Quickex reserves the right to decline a refund without providing a reason.
    13. In the event of a client's disagreement with the payout, it is necessary to contact quickec.io support within 6 hours from the completion of the request. Inquiries received after 6 hours will not be accepted.
      1. In case of a dispute regarding the payout due to a technical error in displaying the exchange rate, disagreement with the rate after payment, or any other reasons, a recalculation will be conducted for the client based on the rate at the moment of obtaining all required confirmations for the exchange direction on the Whitebit.com exchange. The rate will be determined based on the minimum values towards the downward trend. In the absence of a direct pair for the given direction, the rate will be calculated through the USDT pair.
      2. If the client refuses a recalculation of the rate at the moment of obtaining all confirmations on the Whitebit.com exchange, the financial obligations of the service for the request are considered fulfilled in full.
  3. Possession of the right

    1. You represent, warrant, acknowledge and agree, prior to your use of the Services and at all times, that:
      1. Your use of our Services is at your own choice, discretion and risk;
      2. you are solely responsible for any applicable taxes that may be due when using our Services;
      3. you are NOT located in, under the control of, or a national or resident of Afghanistan, American Samoa, the U.S. Virgin Islands, the Territory of Guam, Iran, Yemen, Libya, Pakistan, the State of Palestine, Puerto Rico, Somalia, the Democratic People's Republic of Korea, the North Mariana Islands, USA, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, Abkhazia, South Ossetia, Turkish Republic of Northern Cyprus, Western Sahara, Federal Republic of Ambazonia, Kosovo and the temporarily occupied territory of Ukraine, as well as any other country to which is subject to the UN Security Council Sanctions List and its equivalent (“Prohibited Jurisdictions”). Quickex does not operate in Prohibited Jurisdictions. Quickex reserves the right to select its markets and jurisdictions to operate in and may limit or deny services to certain countries at any time;
      4. you are at least 16 years of age or have reached the age of majority in your jurisdiction;
      5. you agree to pay fees for exchanges made through the Services, as determined by Quickex, which we may change from time to time;
      6. there are risks associated with the Internet system, such as failure of hardware, software and Internet connections, as well as those associated with the blockchain protocol, such as any failure, unexpected task or operation and attack of the blockchain protocol;
      7. you warrant that your cryptoassets belong to you and are not sold, occupied, in dispute or confiscated, and that there are no third party rights to your cryptoassets;
      8. you provide reliable information to complete the Exchange process (for example, payment addresses and payout wallets). Such wallet addresses must not be associated with terrorism, fraud, scams or any other type of illegal activity.
    2. You further represent, agree and warrant that you will not violate any law, agreement, third party right or commit any tort by accessing or using the Services and that you are solely responsible for your acts and/or omissions when using our Services. Without limiting the foregoing, you represent, agree and warrant that YOU WILL NOT:
      1. use our Services or stop using them immediately if any applicable law in your country prohibits or will at any time prohibit you from doing so;
      2. use our Services for fraudulent, fraudulent or any other illegal purposes;
      3. exchange through our Services or attempt to fund cryptoassets obtained as a result of illegal gambling activities; fraud; money laundering; terrorist activities; or any other illegal activity. With our Services, the user may only use cryptoassets that were obtained from legal sources;
      4. provide false, inaccurate or misleading information;
      5. attempt to modify, decompile, reverse engineer or disassemble our software in any way;
      6. use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Services or extract data;
      7. attempt to circumvent any content filtering techniques we use, or attempt to access any service or area of our Services that you are not authorized to access;
      8. develop any third party applications that interact with our Services without our prior written consent;
      9. Encourage or induce any third party to engage in any activity prohibited under this Section.
    3. YOU FREE US FROM LIABILITY FROM ANY COMPLAINTS, DEMANDS AND DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL OR ANY OTHER DAMAGES OF ANY OTHER KIND, INCLUDING WITHOUT LIMITATION LOSS OF RIGHT OF USE, LOSS OF PROFITS, LOSS OF DATA OR ASSETS, WILL THIS IS AS A RESULT OF ACTIONS UNDER AGREEMENT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE ARISING OUT OF OR IN ANY WAY RELATING TO THE INVALIDITY OR VIOLATION OF ANY OF THE PROVISIONS OF THIS SECTION AND ALL TERMS AND CONDITIONS.
  4. Third Party Content and Services

    1. For purposes of this Agreement, "Third Party Content" means content provided by third parties, including, but not limited to, links to web pages of such parties that may appear on the Site and other Services. At the same time, "Third Party Service" means any platform or network on which cryptoassets are owned by you or you are the beneficial owner of cryptoassets; and that platform is maintained by a third party outside of the Services; including, but not limited to, third-party accounts.
    2. Uncontrollability of Third Party Services. You may be charged fees by a third party service provider. Quickex is not responsible for payment of any third party services. You are solely responsible for your use of third party services and agree to abide by all terms and conditions applicable to any third party services.
    3. Discrepancies in exchange rates are possible due to third party algorithms at any time. YOU RELEASE Quickex FROM ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL OR ANY OTHER DAMAGES OF ANY OTHER KIND, INCLUDING WITHOUT LIMITATION LOSS OF RIGHT OF USE, LOSS OF PROFITS, LOSS OF DATA OR ASSET OB WHETHER A RESULT OF AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE ARISING OUT OF OR IN ANY WAY RELATING TO THE INVALIDITY OR VIOLATION OF ANY OF THE PROVISIONS OF THIS SECTION AND ALL OF THE TERMS
    4. When using our Services, you may view Third Party Content. We do not control, endorse or accept (unless otherwise expressly stated by Us) any Third Party Content and are not responsible for Third Party Content, including but not limited to that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. Further, your business dealings or correspondence with such third parties are solely between you and the third party. We will not be liable for any damages or damages of any kind incurred as the result of any such dealings, and you understand that your use of Third Party Content and interaction with third parties is at your own risk.
  5. Intellectual property

    1. All of our intellectual property (“IP”) assets, including, but not limited to, all copyrights, trademarks, patents, service marks, trade names, software code, icons, logos, symbols, designs, trade secrets, buttons, color scheme and graphics are protected by local and international intellectual property laws and treaties.
    2. We hereby grant you a limited, non-exclusive, non-sublicensable license to access and use our IP for your personal use only.
    3. In any event, you may not change, modify, reproduce, distribute or use for commercial purposes any materials, including text, graphics, video, audio, program code, user interface designs or logos.
    4. The license granted under this Section will automatically terminate if we suspend or terminate your access to the Services.
    5. If you upload or share feedback, suggestions, ideas or other information or materials (“Content”) with us, you automatically grant us a license to use your Content throughout the world. It becomes part of the public domain as long as it remains on our Web. website and Services. It may be used for marketing or any other purposes at our discretion.
  6. Limitation of Obligations

    1. Except as We expressly provide in writing to the contrary, our Services are provided on an "as is" and "as available" basis. WE EXPRESSLY DISCLAIM, AND YOU DISCLAIM, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION , IMPLIED WARRANTIES OF MERCHANTABILITY, WARRANTIES FOR A PARTICULAR PURPOSE, OWNERSHIP AND NON-INFRINGEMENT WITH RESPECT TO OUR SERVICES, INCLUDING THE INFORMATION, CONTENT AND MATERIALS CONTAINED THEREIN.
    2. Unless otherwise required by law, IN NO EVENT SHALL QUICKEX, OUR DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL OR ANY OTHER DAMAGES OF ANY OTHER KIND, INCLUDING, IN ADDITION, LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA OR ASSETS, WHETHER RESULTING FROM AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE CORP. USE OR INABILITY TO USE OUR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES CAUSED BY OR ARISING OUT OF ANY USER'S USE OF ANY INFORMATION OBTAINED FROM QUICKEX OR ARISING OUT OF ERRORS, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR ELECTRICAL THRONE MAIL, INACCURACIES, DEFECTS, VIRUSES, DELAYS IN WORK OR TRANSMISSION, AND ANY FAILURE OF OPERATION, WHETHER RESULTING FROM FORCE MAJEURE, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO QUICKEX RECORDS, PROGRAMS OR SERVICES.
    3. Exchanges through our Services cannot be canceled by QUICKEX. Therefore, please check the details of your exchange before making such an exchange. QUICKEX is not responsible for your crypto assets once they are sent outside the scope of the Services. Moreover, QUICKEX does not guarantee the continued functionality of the exchange process.
    4. To the maximum extent permitted by applicable law, IN NO EVENT SHALL QUICKEX'S (INCLUDING OUR DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES AND AGENTS) AGGREGATE LIABILITY UNDER ANY CIRCUMSTANCES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING ALATITY, ACTIVE, PASSIVE OR CONTINGENT), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORIES ARISING OUT OF THE USE OR INABILITY TO USE QUICKEX OR THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO QUICKEX DURING THE TIME THE 3 MONTHS IMMEDIATELY PRECEDING THE DATE OF FILE OF ANY COMPLAINT RESULTING IN SUCH RESPONSIBILITY.
    5. We are committed to protecting our users from fraudulent and fraudulent activities in the field of crypto assets. It is possible that some crypto assets are intended for the illegal seizure of property, or are regarded as fraud, a scam or any other activity recognized by law as illegal and/or not compliant with legal requirements. We reserve the right to prohibit and terminate any Exchanges through our Services involving such cryptoasset in our sole discretion, without prior notice to you and without publishing the reason for such decision when it becomes known to us.YOU RELEASE QUICKEX FROM ANY COMPLAINTS, INQUIRIES AND DAMAGES REGARDLESS OF WHETHER DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL OR ANY OTHER OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OR LOSS OF PROFIT AS A RESULT OF ACTIONS PROVIDED BY THE AGREEMENT, TORT (INCLUDING, BUT NOT LIMITED TO, ATITY) OR OTHERWISE ARISING OR ANYWAY -THAT IS CONNECTED WITH THE PROHIBITION AND TERMINATION OF THE EXCHANGE PROCESS ON OUR SITE WITH ANY CRYPTOASSET.
  7. Other

    1. These Terms contain the entire agreement and supersede all prior and contemporaneous agreements between the parties regarding the Services.
    2. In the event of any conflict between these Terms and any other agreement you may enter into with QUICKEX, the terms of that other agreement will control only if these Terms are specifically defined and declared superseded by that other agreement.
    3. Our failure or delay in exercising any right, power or privilege under these Terms shall not operate as a waiver thereof.
    4. The invalidity or invalidity of any of these Terms shall not affect the validity or invalidity of any other of these Terms, all of which shall remain in full force and effect.
    5. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of QUICKEX, including by operation of law or in connection with any change of control. QUICKEX may assign or transfer any or all of its rights to subject to these Terms, in whole or in part, without obtaining your consent or approval.
  8. AML Policy

    1. The quickex.io Anti-Money Laundering, Anti-Terrorist Financing Policy (hereinafter referred to as the AML Policy) and the Know Your Customer Policy (hereinafter referred to as the "KYC Policy") are intended to prevent and reduce the possible risks of the quickex.io service participating in any illegal activity . International laws and regulators, as well as the “Fifth Anti-Money Laundering and Anti-Terrorism Financing Directive (5AMLD)”, require the quickex.io service to implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug trafficking and people, proliferation of weapons of mass destruction, corruption and bribery, as well as taking action in case of any form of suspicious actions and activity of its Users.The exchange office, as a service provider of virtual/cryptocurrency assets, is obliged to verify all suspicious transactions of virtual/cryptocurrency assets. During the verification, among other things, it is necessary to carry out user identification (KYC) and establish the origin of the virtual/cryptocurrency asset. Also, during the period of verification of the transaction, the virtual/cryptocurrency asset must be kept on the balance sheet.
      1. By creating an order on the website, the Client agrees that an AML/KYC check may be carried out against him.
      2. The AML/KYC verification procedure for clients and transactions is carried out by the AML officer of the quickex.io service, as well as by our liquidity provider, namely the cryptocurrency exchange.
      3. As part of the AML/KYC check, the Client consents to the processing and storage of his personal data, as well as, if necessary, to the transfer of this data to the liquidity provider, namely the AML officer of the cryptocurrency exchange.
      4. The AML/KYC procedure includes a set of developed measures:
        • Continuous monitoring of transactions passing through the quickex.io service
        • Appointment of a responsible person (Money Laundering Reporting Officer)
        • Risk-based approach
        • Customer Due Diligence
        • Increasing the professional skills and knowledge of quickex.io service employees
        • Interaction with government bodies in cases established by law
        • Bookkeeping, accounting, record keeping
    2. If, based on the results of the analysis of AML-cryptocurrency assets, a risk higher than 40% is identified, or any of the following labels are received:
      • DARK SERVICE
      • SCAM
      • STOLEN
      • MIXING(MIXER)
      • SEXTORTION
      • RANSOMWARE
      • HACK
      • PHISHING
      • TERRORISM FINANCING
      • FRAUD
      • BLACKLIST
      • STILL UNDER INVESTIGATION
      • CYBERCRIME ORGANIZATION
      • NARCOTICS
      • CHILD ABUSE
      • HUMAN TRAFFICKING
      • SANCTIONS
      and other high-risk assets, the Client’s transaction may be frozen indefinitely until complete completion of identity verification (KYC).
      1. Upon receiving a service request from our liquidity provider, namely a cryptocurrency exchange, the Client’s transaction may be frozen indefinitely until complete identification verification (KYC) is completed
      2. Upon receipt of a request from the competent authorities, the Client’s transaction may be frozen for an indefinite period until complete identification verification (KYC) is completed.
      3. If any suspicious activity is detected by the AML officer of the quickex.io service, the Client’s transaction may be frozen for an indefinite period until complete identification verification (KYC) is completed.
    3. Documents for passing KYC verification:

      To confirm the origin of funds, we ask you to fully answer the following questions:

      • through which platform did the funds reach you? Please provide screenshots of the withdrawal history of the sender's wallet/platform, as well as links to both transactions in the explorer,
      • what service did you receive funds for
      • what was the amount of the transaction, as well as the date and time it was carried out
      • Which contact person did you use to communicate with the sender of the funds? Please provide screenshots of the correspondence with the sender, where we can see confirmation of the funds being sent.

      We also ask you to provide the following materials:

      • Photo of one of the documents (passport, ID card or driver's license)
      • A selfie with this document and a sheet of paper with today’s date and signature handwritten on it

      If necessary, the service has the right to additionally request any other documents not listed in this section. All submitted images (scans, photos, screenshots) must be in jpeg or png format.

      1. The terms for reviewing documents for passing a KYC check are individual for each case and are not time-regulated.
      2. Return of blocked assets is possible only after passing a KYC check.
      3. User assets that have not passed AML verification cannot be exchanged.
      4. Based on the results of a positive KYC check, the client will be refunded with a commission of 5% deducted.
      5. The return of assets is not possible if a request has been received for these assets from the competent authorities or a seizure/blocking has been imposed by other departments of any jurisdiction (in this case, the blocked asset can be used as material evidence).